Job Posting
Lead Dispatcher
Position Title: Lead Dispatcher
Reports to: Operations
Wage Classification: exempt
JOB SUMMARY
Schedules and dispatches drivers for the transfer of clients to their appropriate destination. Also provides administrative and secretarial support for the department and operates multi-passenger vehicles in the absence of a Transportation Specialist
ESSENTIAL FUNCTIONS
Satisfactory job performance will be determined by successful execution of the following:
1. Administer and educate others on the supported program, providing accurate information and updates to policies and procedures for drivers, improving overall customer satisfaction in the process.
2. The Dispatcher is the first contact with the Driver, maintains constant communication by telephone/radio with the Drivers.
3. Communication with Drivers and clients.
4. Willingness to work additional hours to cover vacations, flexibility to cross train for multiple positions.
5. Resolve transportation related service issues and passenger complaints.
6. Select and Plan Vehicles/drivers, logistics runs, and dispatches.
7. Keeping and organizing work requests, customer requests, completed work requests, keeping customer requests and call logs.
8. Must have flexible hours to accommodate Transit operational hours.
9. Must be willing to participate in department and tribal activities, meetings, extra-curricular events, and travel.
10. Manage field activities.
11. Must be able to adequately train new staff to ensure they are road ready for all passengers.
12. Other duties as assigned.
MINIMUM QUALIFICATIONS
High School Diploma or GED required. Valid Oklahoma Commercial Driver's License with a passenger endorsement. AA in Business Administration prefe1Ted with at least three (3) years of relevant and related experience is required, or an equivalent combination of education/ related experience. Must be able to successfully complete a background investigation. MUST be insurable under the Nation's Policies.
PD:
KNOWLEDGE, SKILLS, AND ABILITIES
1. Excellent communication skills to collaborate with others under any type of condition.
2. Excellent clerical and organizational skills to keep track of schedules, routes and personnel.
3. Knowledge of computers for scheduling and other dispatching duties.
4. Ability to multitask with different, and sometimes conflicting, events happening at the same time.
5. Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances.
6. Ability to relay information in a fast-paced environment.
WORK ENVIRONMENT
I. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
2. Duties may involve walking, standing for long periods of time, sitting and crouching.
3. Specific required movements include the following:
► Trunk: bend, twist, rotate, push, pull, and carry.
► Arms: reach, carry, push, pull, twist, rotate
► Legs: lift, push, pull, twist, rotate
► Hands: grasp, manipulate, bilateral coordination,
► eye and hand coordination, overall and finger dexterity.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
Closing Date: 08/27/2026 |
