Responsible for providing direct service to clients residing in the Seminole Nation’s safe house. Ensures the cleanliness of the shelter facility.
Perform routine chores and cleaning tasks assigned by shift to ensure the safety and cleanliness of the shelter facility.
Maintain shelter office space: stock office supplies, stock personal care supplies for residents, photocopy necessary forms, create new resident files, shred documents as specified by Shelter Coordinator.
Complete house security checks as assigned on your shift.
Be in shelter for your scheduled shift to assist with the daily living needs of shelter residents. Such needs include: access to phone, food, medications, and personal care items.
Provide direct service to clients on the crisis line between 12:00 am and 8:00am, and at other times when crisis line is not covered by a volunteer. Hours may vary.
Communicate shelter rules and expectations to residents as outlined in the shelter expectations. Promptly address difficulties or problems that arise in conjunction with the On-call Advocate and Family Advocate.
Complete warnings in a timely manner.
Model non-violent conflict resolution and use non-violent forms of guidance.
With Family and On-call Advocates, facilitate cooperative living, peer support, and residents’ participation in shelter programming. Model and actively promote positive, nurturing interactions between adults and children in shelter.
Provide direct services to victims of domestic abuse and their children including crisis intervention, safety planning, counseling, advocacy, parenting support, information, and referral.
Complete intakes (both direct service and paperwork) within 8 hours of client entering shelter.
Provide shelter orientations to clients within 24 hours of client’s entry into shelter.
Complete exit survey for clients moving out of shelter. Clean rooms after clients leave.
Participate in a team-oriented approach to case management by attending shift reports scheduled during your shift.
Maintain client files, agency files, statistics, forms, and other record keeping as required. All paperwork should be completed by the end of your shift.
To take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all residents in conjunction with the On-call Advocate.
Adhere to agency policies and work rules including confidentiality, child abuse reporting, and code of ethics. Maintain professional boundaries with shelter residents.
Attend mandatory shelter advocate meetings on a monthly basis. Attend other meetings and trainings as required by Shelter Coordinator.
Performs other duties as assigned.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:
Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
Knowledge of office functions, procedures, and policies.
Skill in operating various word-processing, spreadsheets and database software programs.
Skill in treating internal and external customers with tact, courtesy, and respect.
Ability to be part of the “team” environment.
Assist, support and implement decisions and policies
Ability to give a supportive environment to victims
Ability to listen and give direction and advice
Ability to work effectively with individuals of various backgrounds, cultures, lifestyles, sexual orientations, ages, religious beliefs, and economic situations.
Ability to work independently with adults and parents
Ability to work independently with children of various ages.
Ability to work with parents.
Ability to maintain confidentiality.
Ability to carry out instructions furnished in verbal or written format.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to handle multiple tasks and meet deadlines.
Ability to exercise independent judgment.
Ability to be flexible in scheduling as this is a full-time position outside of normal business hours.
Must be able to sit for up to 6 hours per day.
Talk, hear stand; use hands to handle objects, equipment, controls and reach with arms and hands.
Position requires frequent lifting of 25 lbs.
Work is performed in a typical interior/office environment.
Noise level is usually minimal.
High School Diploma/GED.
One year of administrative or secretarial experience or experience in a human services area.
Must be able to pass a TB screening.
Valid Oklahoma driver’s license with ability to meet Seminole Nation liability insurance requirements and maintain eligibility for insurance.
Must be able to pass the Seminole Nation required background check.
Must be able to comply with the Seminole Nation Drug Free Workplace policies.
Must have fingerprinting completed prior to employment.
Position Type : Full Time
The Seminole Nation of Oklahoma
Wewoka, OK 74884