Click Here to fill out our official online application.
Job Purpose: The purpose of this position is to assign particular cases and handle all healthcare communications on behalf of elderly or disabled clients. The Caregivers Coordinator works out appointments, transportation and other barriers to assist patients with healthcare. They will utilize strong organizational skills necessary to systematize a care plan for several patients at once, while coordinating with diverse healthcare workers who hold varied schedules.
• Manage and oversee team of care providers.
• Communicate effectively with caregivers, clients, families, and other parties.
• Manage caregiver schedules.
• Manage all client schedules, ensuring care plans are being met.
• Maintain accurate client documentation.
• Participate in/conduct caregiver trainings.
• Maintain compliance with all legal requirements at all times.
• Ensure that clients are receiving the very best in care.
• Support caregivers, clients, and families by providing accurate information.
• Maintain a compassionate demeanor at all times.
• Remain calm and collected in difficult situations.
• See that all measures are taken to protect client privacy and dignity.
• Document and report any issues or violations to upper management immediately.
• Make oversight visits to supervise and assess caregivers.
• See that client care charts/logs are maintained and monitor client progress.
• Work to foresee challenges and implement proactive solutions.
• Demonstrate ability to be a problem solver.
• Collect feedback to ensure client satisfaction.
• Provide information to prospective clients and follow up with them.
• Maintains logs and records of work performed and updating information necessary for daily operations.
• Work in conjunction with OAP kitchen staff, doing kitchen duties.
• Loads and unloads heavy materials needed for assisting cooks in kitchen.
• Preparing daily meals, may do deliveries when necessary and other tasks as needed.
• Maintain record of daily meal counts, intake OAP Registration, activities related to both programs.
• Observes all designated speed limits and driving laws while operating vehicles.
• Verifies drop off meal sites for participants.
• Exhibits cooperation, courtesy and a positive attitude toward the public, with elders and staff.
• Drives vehicles in all weather conditions.
• Ensures that all vehicles are maintained in a safe operating condition.
• Coordinate the Respite Program, maintain time keeping for respite workers.
• Perform in-service training for Respite workers, provide individual counseling, and doing referrals for other services, and maintaining a lending closet.
• Follows proper procedures and policies in a timely manner. Observes and follows all policies and procedures set forth by supervisor.
• Perform other duties as assigned.
Knowledge, Skills and Abilities:
• Skilled in awareness of and commitment to all requirements, both legal and tribal
• Skilled in computer usage, including Microsoft Office
• Skilled in basic clerical and bookkeeping tasks
• Skilled with office equipment and phone systems with excellent phone etiquette
• Skilled in a compassionate and kind demeanor
• Ability to diffuse conflicts and disagreements, then find a workable solution
• Ability to communicate effectively, both written and verbal
• Ability to organize and interact with patients, caregivers and other staff
• Ability to multitask and prioritize tasks
• Ability to act decisively and maintain discretion
• Knowledge of handling patient case management and education
• Knowledge of recruiting and training staff and creating schedules
• Knowledge of developing patient goals and monitoring progress
• Knowledge of maintaining patient confidentiality and quality care
• Work is performed in an office environment.
• Drives to various destinations to deliver meals for homebound participants, errands, field trips, and center activities with exposure to the elements.
Position requires the demands of normal office work and delivering daily meals. May require fieldwork. Driving a tribally-owned vehicle is required.
High School Diploma and/or GED required; Associate’s Degree in a relevant field is preferred.
Experience in healthcare, mental health field, and/or domiciliary care preferred
Minimum 2 years’ experience as a care coordinator or other relevant role
Prior experience working with patients in either an administrative or clinical role preferred
▪ Valid Oklahoma driver’s license with ability to meet Seminole Nation liability insurance requirements and maintain eligibility for insurance.
▪ Must be able to pass background check, with no prior convictions and/or felonies.
▪ Must be able to comply with the Seminole Nation Drug Free Workplace policies.